Refund&CancellationPolicy
This policy outlines the financial terms governing voluntary payments/tips for Promptive Sentry, as well as review procedures for duplicate transactions.
1. Operating Entity & Overview
This Refund and Cancellation Policy applies to financial payments, voluntary contributions, and tips processed on xenriq.com or within software tools operated by Anurag Kumar Tripathi, operating as Xenriq AI Studio ("Entity", "we", "us", or "our").
Currently, Promptive Sentry is offered as a free digital browser extension. Users may choose to submit voluntary monetary contributions ("tips" or "donations") via payment gateways (Razorpay / PayPal) to support ongoing open-source and independent developer tooling.
2. Voluntary Donations & Tips Policy (Promptive Sentry)
Payments made to support Promptive Sentry are voluntary contributions given without requirement of commercial exchange.
Non-Refundable Terms & GST Exemption:
As a general rule, voluntary donations and tips are non-refundable once successfully processed by the payment gateway, as they are immediately applied toward open developer software maintenance.
Donations and payments are not subject to GST as the entity is not GST-registered.
Exceptions for Duplicate or Erroneous Transactions:
We recognize that technical glitches or double-clicking during checkout may occasionally cause accidental duplicate transactions. We provide refund reviews under the following specific conditions:
- Duplicate Charges: If your bank account, card, or UPI VPA was charged more than once for the same single contribution due to a gateway error, we will refund the duplicate payment in full.
- Reporting Window: Erroneous or duplicate charges must be reported to us within 7 calendar days of the transaction date.
3. Future Subscription Products Notice (e.g., Qolla)
Anurag Kumar Tripathi, operating as Xenriq AI Studio, may launch commercial software-as-a-service (SaaS) or paid subscription products in the future (such as Qolla). When commercial paid subscription services launch, specific recurring cancellation rules, free-trial terms, and pro-rated refund policies will be published in an updated version of this policy prior to commercial availability.
4. How to Request a Refund Review
If you believe an erroneous or duplicate charge occurred, please follow these steps to submit a review request:
- Email us directly at anurag@anuragtripathi.pro or submit a message via our Contact Us Page.
- Set your subject line to:
"Refund Review Request - [Razorpay Payment ID]". - Provide the following transaction details in your email body:
- Full Name & Contact Email
- Razorpay Payment ID / Reference Number (e.g., pay_Px12345678)
- Transaction Date & Time
- Payment Amount & Currency (INR / USD)
- Brief description of the erroneous duplicate charge
5. Turnaround & Resolution Timeline
- Review Turnaround: Our team will review your duplicate transaction claim and acknowledge your request within 5 to 7 business days.
- Payout Execution: Once an erroneous charge is verified and approved for refund, the refund will be initiated immediately via the Razorpay / PayPal API.
- Bank Settlement: Refunded amounts typically take 5 to 7 business days to reflect in your original payment method (bank account, credit card, or UPI VPA) depending on your issuing bank.